In an era where artificial intelligence is reshaping the future of work, organizations face a critical question: How do we transform from AI spectators to AI architects? This keynote explores the strategic journey of building an AI-first culture across a global operations center spanning Australia, New Zealand, UK, EU, APAC, and US markets.
Drawing from real-world experience leading The Access Group’s Global Operations Centre in Kuala Lumpur, this presentation examines the practical challenges and breakthrough moments in driving AI transformation across an organization of 800 employees. From deploying agentic AI tools for talent acquisition to embedding AI fluency across every department, we’ll explore how to move beyond pilot projects to enterprise-wide adoption.
Key insights include strategies for scaling AI literacy across diverse teams, overcoming organizational resistance to change, and fostering a culture where innovation becomes everyone’s responsibility—not just the domain of technical specialists. The session will share lessons learned from “The Great Evo Build Off” initiative, demonstrating how to activate entire organizations as participants in the AI evolution rather than passive observers.
Attendees will gain actionable frameworks for leading AI transformation, practical approaches to talent development in the age of autonomous intelligence, and insights into building organizational cultures that thrive on continuous innovation. This is a story of how one team’s commitment to “One Team, One Goal, Supercharging Access” is reshaping the future of global operations through strategic AI adoption.
Mr. Lim Chee Gay is the Managing Director of The Access Group’s Global Operations Centre (GOC) in Kuala Lumpur, Malaysia, where he leads AI-first transformation initiatives across multiple global regions including Australia, New Zealand, UK, EU, APAC, and the United States. Under his leadership, the GOC has evolved into a strategic hub for innovation, with a growing team scaling toward 800 employees and ambitious plans to hire 75 software engineers focused on Gen AI and product innovation.
Chee Gay’s leadership philosophy centers on the principle that AI transformation requires cultural change, not just technological adoption. He champions the organization’s mission of “One Team, One Goal, Supercharging Access” while fostering an inclusive workplace culture guided by “Love Work, Love Life, Be You.” His strategic initiatives have included developing agentic AI tools, implementing comprehensive AI fluency programs, and creating enterprise-wide innovation challenges that engage every employee in the AI evolution.
Beyond his professional achievements, Chee Gay brings a disciplined approach to leadership shaped by his experience as an active Ironman 70.3 triathlete and marathon runner. His commitment to continuous improvement, resilience, and goal achievement in endurance sports mirrors his approach to organizational transformation—embracing challenges, maintaining long-term vision, and celebrating incremental progress toward ambitious goals.
Chee Gay’s unique combination of strategic vision, operational excellence, and people-first leadership has positioned The Access Group’s Global Operations Centre as a model for AI-driven transformation.